10 THINGS YOUR INSURANCE COMPANY DOESN'T WANT YOU TO KNOW
The insurance industry is highly specialized and highly regulated. Your insurance company has
specific rules that it is supposed to follow when handling an insurance claim. Failure to do
this is bad faith claims practices, which means they aren't playing by the rules. The following
rules are the ten most obvious rules and the ten most common rules that are broken.
- Your insurance company must treat your interest with equal regard as it does its own.
- Your insurance company must thoroughly investigate your claim.
- Your insurance company has an affirmative duty to disclose benefits and any coverages that may apply to your claim.
- Your insurance company must communicate with you to keep you apprised of the status of your claim.
- Part of the claims handler's job duties is to help you with your claim.
- Unless there is good reason not to, your insurance company should pay your claim.
- Denial of your claim should not be based on speculation.
- Your insurance company must promptly evaluate your claim.
- Your insurance company cannot "low ball" you. All offers of payment must be reasonable based on the facts and the law.
- Insurance companies are not supposed to consider profit when paying claims.
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